Multi-Channel Contact Centre Optimisation Conference 2014Submitted by Trade Conferences International Summers
Contact centres are not steered to effectively integrate channels such as: voice, email, sms, fax, social media, video, internet, instant messaging, web chat, remote assist, self-service and kiosks in order to reach optimum performance levels in the industry.
The Multi-Channel Contact Centre Optimisation Conference 2014 will be held on 14 -15 May 2014 in Sunninghill, Johannesburg.
Join expert speakers such as:
-Tilly Davies,– Call Centre HUB
-Ugestra Alwar,– Vodacom
-Marilyn Howard,– BMH Technology Solutions
-Jed Hewson,– 1Stream
-Kay Vittee,– Quest
-Taryn Fivaz,– Call Force
-Graham McLeod,– Nashua Communications
-Larry O’Sullivan,– RMB Private Bank
Network with peers and professionals who are within the industry, as they unpack the necessity of optimising the multi-channel environment. Discover how optimising the multi-channel environment of a contact centre and how this will affect customer relations improving and assist operational costs to be reduced.
Emerging technologies and channels have become essential for contact centres to keep abreast of crucial advancements in order to achieve operational excellence.
Attending this conference offers you the opportunity to gain an in-depth understanding of how you can take your contact centre to greater heights. Call now and reserve your seat in the early bird booking or rather book 3 or more delegates and receive a discounted group booking rate.
The agenda focuses on how to optimise a multi-channel contact centre, how to improve customer experience through enhanced channel integration, and will take a look as to what could be expected in future.
Established in 2002, Zakheni Events and Incentive Travel cc, trading as Trade Conference International, is your all industry, but largely financial event organiser of choice. We understand industry trends and developments and have the ability to identify the right issues to bring to delegates through informative events.TCI has organised more than 300 events in the last 14 years. With the guidance of a highly experienced and guided team, TCI arranges the most up-to date conferences and exhibitions, and is well known within SADC region as well as the rest of Africa as the leading financial conferences organisers.In the past two years Trade Conferences International has offered top-class financial, insurance, information technology and marketing related conferences to the market, and would justifiably pride itself in promising delegates top notch conferences with excellent speakers in the industry. Attendees of TCI events hale from across the African continent: Kenya, Botswana, Zimbabwe, Namibia, Tanzania, Mauritius, Lesotho, Mozambique; extending to as far as the UK, Canada, Netherlands, India and even Australia.In its repertoire, it has popular annual conferences such as the Mobile Banking Southern Africa Conference, Payments Southern Africa Conference & Exhibition, Loyalty & Rewards Conference, Channel Management Conference and the Online Retailing Conference. In 2002 alone TCI attracted more than 1200 delegates, including expert speakers from across the globe, and has followed suit in it’s years of operation.
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