BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services (GBS) in South Africa, providing industry insights, creating networking opportunities, and enabling global linkages through events and initiatives. BPESA's efforts have resulted in significant growth in the industry, with numerous job opportunities created and a significant contribution to the country's economy. The organization works closely with government, industry stakeholders, and international organizations to promote South Africa as a destination of choice for Global Business Services (GBS). BPESA places a strong emphasis on skills development and training, recognizing the crucial role of human capital in the growth and sustainability of the industry. Its skills development programs include a range of initiatives, from basic skills training to advanced technical training, to meet the demands of the industry. BPESA is committed to promoting responsible business practices, including fair labour practices and environmental sustainability. It works with its members to promote high ethical standards and best practices in the industry. As a member-driven organization, BPESA provides value to its members through networking opportunities, access to information, and advocacy efforts on their behalf. The organization believes in working together to continue growing and developing the BPO and GBS industries in South Africa.