Navigating the Unique Challenges of Managing Generation Z in a

Hybrid Work Environment -

Smangele Maphanga, Sales Manager at 21st Century explains how…

“Imagine a manager who is all about getting things done within a specific timeframe, a true advocate for efficiency and productivity. This manager, often perceived as strict, means business. But here is the twist – the moment they see their team fired up, committed to growth, and thriving, suddenly, they radiate positivity and support for their team. In the world of modern leadership, this manager is navigating the challenges of managing Generation Z (Gen Z) within a dynamic hybrid work environment. And they have a secret weapon up their sleeve: the belief that every team member should find their niche and uphold their personal brand with all stakeholders they engage with.

“Young managers in their mid-30s (Millennials) find themselves at the intersection of two significant shifts. Firstly, they are tasked with leading Generation Z employees, a generation known for its unique characteristics and perspectives. Secondly, they are managing teams in a hybrid work model, a response to the ever-changing dynamics of the modern work landscape. In this article, we will explore the challenges young managers face when managing Generation Z in a hybrid work environment and explore strategies for effective leadership.

Understanding Generation Z:

“Generation Z, born roughly between the mid-1990s and early 2010s, has grown up in a digital age characterised by constant connectivity, technological innovation, and instant access to information. This generation values autonomy, diversity, work-life balance, and meaningful work experiences. To effectively manage Gen Z employees, young managers must be aware of their unique traits and expectations.

Desire for Feedback and Growth:

“Gen Z’s value regular feedback and opportunities for growth. Managers should be prepared to provide constructive feedback and create development pathways, ensuring they feel supported in their career progression.

Flexibility and Hybrid Work:

“The COVID-19 pandemic accelerated the adoption of hybrid work models. Gen Zs appreciate the flexibility of remote work but also crave social interaction. Managers need to balance remote and in-person work arrangements to meet these needs.

Mentorship and Coaching:

“Young managers may be challenged by the need to provide mentorship and coaching to Gen Z employees. This includes fostering a culture of continuous learning, mentorship programs, and offering resources for skill development.

Diverse and Inclusive Environments:

“Gen Zs are highly diverse and value inclusivity. Managers must create environments where all voices are heard, and diversity is celebrated. Promoting an inclusive culture can lead to greater engagement and innovation.

“In our company, amid these challenges, lies an incredible opportunity – the chance to join our Emerging Leadership programme. This platform serves as a catalyst for growth, offering young managers a seat at the leadership table and a gateway to diverse management styles. It is an opportunity to learn, adapt, and lead in an ever-evolving world.

We understand the importance of nurturing emerging leaders and harmonising their journey with the aspirations of Generation Z. We are committed to providing the tools, skills, and knowledge necessary to thrive in a rapidly changing work environment. Our dedication to Learning and Development ensures that our leaders, both young and seasoned, have access to a rich array of resources, workshops, and training opportunities, covering technical expertise and those invaluable soft skills crucial in today's business landscape.

“As we conclude this exploration of managing Generation Z in a hybrid work environment, we look ahead with optimism. The synergy between young managers and Generation Z, coupled with the support and opportunities provided by organisations, holds the promise of a future where innovation, inclusivity, and collaboration reign supreme. Together, we navigate uncharted waters, driven by the spirit of adaptability and the pursuit of excellence. The future of leadership is bright, dynamic, and filled with endless possibilities.”

This article is based on research conducted by 21st Century one of the largest Remuneration, Reward, HR, Organisation Development and Change Management consultancies in Africa, specialising in sustainable business solutions and underpinned by exceptional Analytics and Research capabilities. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for any further information.

Written by: Smangele Maphanga, BA Psychology, Sales Manager at 21st Century, This email address is being protected from spambots. You need JavaScript enabled to view it.

About 21st Century:

21st Century, a level 2 BBBEE company, is one of the largest Business and People Solutions consultancies in Africa, specialising in sustainable business solutions and underpinned by exceptional Analytics and Research capabilities, with a team of more than 60 skilled specialists, servicing over 1700 clients – including non-profit organisations, unlisted companies, government, parastatals and over two-thirds of the companies listed on the JSE. 21st Century offers bespoke business and strategy planning services, operating model and organisational design, creative reward practice modelling, change, stakeholder and culture management, training courses and comprehensive human capital and talent plans. 21st Century continues to offer solutions via a combination of virtual channels and on-site presence. 

21st Century has expanded its services to offer a full turnkey sustainable business and remuneration service. Beyond remuneration and reward consulting, 21st Century offers people and HR analytics; remuneration and HR training; change management services; talent and people solutions; and end-to-end organisational design and development.

21st Century has both national and international capabilities. We offer full-spectrum Human Capital services to sub-Saharan Africa & Middle East clients, and as a member of the GECN group have access to expertise on every continent.

Issued By: The Lime Envelope
On Behalf Of: 21st Century
For Media Information: Bronwyn Levy
Telephone: 076 078 1723
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.