Business Process Enabling South Africa (BPESA), in partnership with InvestSA and Harambee, is set to celebrate and reinforce South Africa’s global standing as the most favoured offshore customer experience (CX) delivery location at its annual global business services (GBS) investor conference and industry awards in Umhlanga from 8 to 10 November.

To date, many regional and global companies have established and expanded their operations and service support through to South Africa. KwaZuluNatal has seen the highest growth across regions, making it the ideal location for such a high-profile event.

Delegates participating in the three-day conference will have the unique opportunity to engage with local and international industry leaders across various sectors, from technology and communications to financial services, legal and healthcare, to name a few.

Productive networking opportunities, engaging talks and thought-provoking panel discussions, workshops and masterclasses will offer attendees insights into the latest global trends and best practices that are propelling the local and global industry forward. This annual gathering is the perfect opportunity to showcase the country’s abundant talent and expansive operational capabilities and expertise.

The event culminates in a celebration of the country’s world-class talent at the BPESA Alchemy Awards Banquet, running under the theme of ‘’SA’s Got GBS Talent’’.

“Although awards ceremonies were put on hold due to pandemic restrictions, it's clear that industry resilience and the humble confidence of our enthusiastic talent pool play a pivotal role in the growth and success of the South African GBS community," says Reshni Singh, CEO of BPESA. "With so many great initiatives, ideas, innovations, and young talent working towards customer service excellence, we’re proud and encouraged by what we've seen, and we can't wait to collectively celebrate the top achievements of the industry."

The most recent awards, held in 2019, recognised some of the world's best call centres, including international operators like Callforce, Capability BPO, CCI, EXL, Merchants, SA-Commercial and WNS, as well as domestic companies like, Capfin's Digital Solutions Group, Harambee, Nimble Group, and Ucademy. The 2022 awards include 20 categories for the GBS sector to enter into:

Individual Awards

Top GBS Customer Service Professional AwardTop GBS Marketing / Sales Professional AwardTop GBS Collections Professional AwardTop GBS Team Leader / Supervisor AwardTop GBS Operational Manager AwardTop GBS Workforce Planning Professional AwardTop GBS Trainer / Coach AwardTop GBS Quality Professional AwardTop GBS Analyst AwardTop GBS Support Professional Award

Organisational Awards

Top Technical InnovationTop Non-technical InnovationTop Work from Home / Hybrid SolutionTop Support Services ProviderTop Offshore CampaignTop Onshore CampaignTop BPO OperatorTop Captive OperatorTop Shared Service CentreTop Emerging Operator

The aim of the South Africa Investor Conference and BPESA Alchemy Awards 2022 is to highlight exceptional individuals across multiple industries, while promoting economic growth and youth job creation in South Africa.

For more information, visit: Website: https://www.bpesa.org.za/gbs-event-2022.html Facebook: BPESA BPO Twitter: @BPO2SA LinkedIn: BPESA YouTube: BPESA NATIONAL

Event hashtags: #BPESA #StrongerTogether #Investment #Development #GBS #BPO #Conference #Durban #KZN #Networking #Growth #InvestSA #ProudlySouthAfrican #SouthAfricaValueProposition #Awards

To find out more about the awards programme, contact This email address is being protected from spambots. You need JavaScript enabled to view it. For partnership and sponsorship opportunities, contact This email address is being protected from spambots. You need JavaScript enabled to view it.