30 June 2022

Avoiding Wastage in your Law Firm

Submitted by SchoemanLaw Inc

by Nicolene Schoeman-Louw

Wastage is the number one issue in service-based businesses, including law firms. Wastage is a result we see when there is a weak interaction between the system, process and people, and it hampers progress.

How do you grow and scale? 

Let's begin with the most common distinction between these two terms. In general, we think of growth in linear terms: a company adds new resources (capital, people, or technology), and its revenue increases as a result. 

By contrast, scaling is when revenue increases without substantial resource increases. It is often said that the ability to scale is when a business becomes an asset to the owners.

Therefore, when waste from which revenue and profits leak is unattended, the firm cannot grow and scale. 

So, what are wastes in a law firm context?

According to the International Institute of Legal Project Management, the following are typical wastes:

Multiple processing of tasks being done more than once or handled more than they should be. Reading the same email three or four times because the inbox is overflowing, which means you read it – I don't have time now. Then mark it unread. Read it again and again before you reply. Handle something only once. Overproduction of overinvestment occurs when thoughts are performed more than they need to. So, spending 2 hours on drafting a simple letter, for example. Motion is typically when the movement of processes is too slow. This could be due to poor information management and unnecessary waiting or travel time. In South Africa, transportation delays resulting from ineffective public transport constitute a significant wastage. Defects are commonly caused by errors or multiple reworks – may be due to too many cooks in the kitchen or not having the right people to drive. Non-utilised resources mean to win this inefficiency in delegation or utilising technology. Technology – due to underutilisation or poor training.

LPM teaches you to identify waste and resolve it.

Contact SchoemanLaw for LPM training in Africa

https://www.schoemanlaw.co.za/training/ and upcoming events: https://www.schoemanlaw.co.za/media-events/ 

Nicolene Schoeman-Louw
SchoemanLaw Inc

SchoemanLaw Inc

SchoemanLaw Inc Attorneys, Conveyancers and Notaries Public is a boutique law firm offering its clients access to high quality online legal documents and agreements, together with a wide range of legal services. The firm has an innovative and entrepreneurial mindset that distinguishes it from other law firms. We apply our first-hand understanding of the challenges facing entrepreneurs (regardless of their business size) to develop proven, practical solutions incorporating legal compliance, risk aversion and business sense. We achieve this by offering clients tailored, yet holistic support comprising of legal gap analysis, the design of tailored legal solutions and the practical implementation thereof through training and automation. With your personal interests in mind, our ultimate aim is to implement measures that protect the results of your hard work as effectively as possible.