IT, New Media & Software

Thursday, 12 June 2008 11:46

Interactive Intelligence to release major upgrade in South Africa to its all-in-one IP communication

{pp}Interactive Intelligence (Nasdaq: ININ) is releasing a major upgrade in South Africa to its all-in-one IP communications software suite for contact centres and enterprises.

Version 3.0 of the company’s Customer Interaction Center® (CIC) and Vonexus Enterprise Interaction Center™ (Vonexus EIC) software offers increased security, broader integration, simplified deployment and enhanced mobility features. “Interactive Intelligence has taken the key end-user concerns we hear every day and incorporated them into its latest software upgrade,” said senior analyst for Yankee Group, Ken Landoline.

“Particularly for organisations migrating to IP, as well as large enterprises, this new software’s security and deployment enhancements are extremely beneficial.” The software’s new security features include support of the secure real-time transport protocol (SRTP) and transport layer security (TLS) standards, providing end-to-end call encryption.

Other new security features include recording encryption, stricter password generation requirements, the use of public and private key certificates, and the ability to handle communications between secure and non-secure devices. “We wanted to take security a step further than what’s available today by not just providing user-to-user call encryption, but encryption for inbound IVR and ACD, outbound predictive dialing, and other core communications applications,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown.

“We’ve also ensured our security features are specialised for voice over IP to meet customers’ performance requirements.” CIC and Vonexus EIC version 3.0 also include new integration to Microsoft Office Communications Server and Microsoft Exchange 2007 Unified Messaging, designed to increase user productivity by embedding call control features into the Microsoft applications. New auto-provisioning for Polycom phones, automated service updates, and an enhanced Web version of the software’s desktop client are all designed to further simplify deployment for faster return on investment and increased operational efficiencies.

For mobile workers, Interactive Intelligence has added Microsoft Exchange calendar integration to its Interaction Mobile Office™ application, along with more cost-effective speech recognition capabilities. A new graphical client interface that supports the Windows Mobile 5.0 and 6.0 operating systems is designed to make the company’s IP telephony functionality accessible via mobile devices.

Interactive Intelligence first released its standards-based, all-in-one IP communications software suite in 1997 to reduce the cost and complexity introduced by product portfolio vendors. CIC and Vonexus EIC 3.0 is available through the company’s reseller channel in South Africa. CIC and Vonexus EIC core pricing does not increase with the introduction of version 3.0. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified IP business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among the top 500 global software and services suppliers, and is ranked among the top 200 North American networking vendors.

The company employs more than 550 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or This email address is being protected from spambots. You need JavaScript enabled to view it.; on the Net: This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Contact Information:
Interactive Intelligence
Meredith Egg Marketing Manager
South Africa

UK office: +011 447908990871
This email address is being protected from spambots. You need JavaScript enabled to view it.

Red Ribbon Communications
Elanza Mouton Account Manager
Tel: +27 (0)22 433 4800
Mobile: 072 469 4759
This email address is being protected from spambots. You need JavaScript enabled to view it.

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