Energy & Environment

Monday, 19 May 2008 16:54

BP pumps in line for three more years of exceptional service

{pp}BP has renewed its contract with black-empowerment company, Joint Venture Pump Services (JVPS), to continue servicing the pumps at its service stations for a further three years.

According to Atwell Mhlongo, BP’s Asset General Manager for Africa, the reasons for renewing JVPS’ contract were three fold. “Firstly, JVPS complies with our BEE charter and requirements,” he said. “The second reason is that their service delivery is exceptional. JVPS have operated above 90 percent of the agreed service level. They have a good understanding of our business and go the extra mile. When they are on site, they assist us with additional areas of our business, for example asset verification.“Thirdly, JVPS has a skilled workforce which brings consistency to our business. They understand the network and how everything works together.”

Mhlongo says that these three factors are underpinned by the relationships between JVPS and BP personnel. “We have regular meetings to attend to issues and at any time a BP project coordinator can pick up the phone,” he says. “JVPS has become an integral part of our business – they’re not just performing their duties at arms length.” The company uses advanced technology to monitor the performance of pumps at BP’s 585 service stations, minimise pump downtime at peak sales periods and manage cashless petrol payment systems such as BP’s FuelMaster solution.

30 technicians perform preventative maintenance on BP’s pumps, and customers experiencing any problems can call the contact centre manned by knowledgeable and skilled JVPS staff. “We are delighted to continue servicing BP,” says Brenton Thomas, CEO of JVPS. “Over the past three years, we’ve developed a deep knowledge of BP’s business and forecourt environment. We aim to harness this knowledge to deliver even higher levels of service to BP, and we look forward to many more years of a mutually rewarding relationship.”

About Joint Venture Pump Service Established in 2005, JVPS are dedicated to leading the way in fuel industry maintenance by using the latest technology and the highest standards. As proud South Africans, JVPS has reached a Level 1 BEE Contributor status with 135% rating.

Contact Information:
Joint Venture Pump Services
Brenton Thomas
Tel: 021 524 4840
Cell: 083 289 0011
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Red Ribbon Communications
Elanza Mouton
Tel: 022 433 4800
Cell: 072 469 4759
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Published in Energy and Environment

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