With the challenges that bank branches are facing today such as changes in the regulatory environment, competition from other banking channels, challenges for branch generated revenue growth and the rise of various new technologies, amongst others, debates surrounding the future existence of branches have gained prominence within the industry.
The two day Next Generation Branch Banking Conference 2013 will focus on addressing some of these challenges and the future of branches in a multi-channel banking environment. Some topics in the programme include why branches are still relevant today, the impacts of certain regulations on traditional banks and efficient branch banking, refocusing and adjusting branch strategies, taking a customer centric approach, leveraging different technologies to enhance branch performance, the integration of multiple banking channels and the branch of the future.
Some of the distinguished speaker panel at a glance:
•Cas Coovadia, The Banking Association of South Africa
•Ruschka Raidoo - Standard Bank Personal and Business Banking
•Andrea Prazakova,- ABC Holdings Limited
•Wendy Pienaar - Accenture
•Prof. Adré Schreuder - Consulta Research, as well as the Founder & Chair - SAcsi
•Michelle van Staden, - Nedbank Integrated Channels
•Dr Derek Shirley- Cornerstone Performance Solutions
•Mithum Singh - Merchants
•Larry O’Sullivan- RMB Private Bank
Sian Wirth, Marketing Coordinator said, “The growing use of branchless banking channels over the coming years is inevitable in most countries. But it’s far less certain whether large numbers of the unbanked poor will use these alternative channels for financial services beyond payments, such as savings and credit.”