Friday, 10 August 2012

Communication & Presentation Skills with Liderazgo

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This course is accredited with the Services SETA and covers unit standard “12433” at NQF level 5 worth 8 credits.

1or 2 day course – As required by the Client.

Course Objectives

When you have completed this course you will be able to define the key concept associated with Communication and Presentation skills and you will be able to;

Identify the main obstacles to effective presentations

Understand how to effectively develop your material

Apply and understand a wide range of communication and presentation techniques.

Understand the nature of the process behind being able to effectively present to an audience.


This course will focus on four key ideas

The Presenter

Preparation

Presenting

Visual Aids

Why should we challenge ourselves to be exceptional presenters?

The ability to present and sell your message, spread knowledge and engage your audience is at the core of all great leaders.

It is one thing to have information or knowledge but the real reward comes when you can share that knowledge with others and see them flourish and grow because of it.


Below is an overview of the items that will be covered in the course

Presentation Skills and the organisation

An organisation which has poor capability for effective presentations can be damaged because of:

Poor corporate image.

Lack of professional presentations to customers can lead to loss of revenue.

Presentations and Effective Communication are a core part of a manager’s duties in today’s organisations.

For Internal Communications, presentations are an effective and valuable tool.

Why Presentations?

Presentations allow you to:

Interact with recipients of the information

Use a method that engages with the audiences representational systems

Gauge the audience reaction and get real time feedback

Communication

Be principled in what you say

Positively assert yourself

Think of your audience

Create a deeper understanding

Barriers to effective presentations

Barriers can be listed as;

Complexity

Jargon

Visibility

Poor sound

Timing

Level of the audience

Poor quality of the presenters material and slide design

Lack of presentation and logistics

Eliminating Barriers

Barriers can be replaced or eliminated thorough preparation

Guide the preparation by asking

Who is the presentation for?

Why is the message being communicated?

What exactly is the message being communicated?

Where will the presentation take place?

When will the presentation take place?

How will the presentation be delivered and who will be involved?

The Presenter

First impressions

Non verbal communication

Voice

Appearance

Gestures

Bad habits

Managing First Impressions

For a presenter, the first impressions an audience has is dependent on two main attributes;

Appearance

Grooming

Clothing

Behavior

Attitude

Communication style

Professionalism

Non Verbal Communication

Non verbal communication has a significant impact on the presenters ability to deliver an effective presentation

Tone of voice

Posture

Distance

Eye contact

Gestures

From the presenters perspective his/her body language must not be seen as contrary to the overall message.

Using the Voice

The voice carries messages that are not defined by the words used. This is called paralanguage

Vocal quality

Volume

Pitch

Rate of speech

Pauses

Learner Outcomes

Learners should be able to;

Understand the function of communication through exploring its processes

Match the type of communication with the appropriate method

Apply assertive verbal skills for effective feedback strategies

Apply critical listening skills

Develop awareness of how effective non verbal messages are communicated

Structure and compose a presentation using mind mapping effectively for a specific function

Deliver an effective power point presentation professionally

Evaluate their own presentation skills by reviewing the video of their delivered presentation

Apply a rigorous communication checklist in evaluating presentations

Using effective visuals